Frequently Asked Questions:
Our products are made of high quality materials and provide long-term durability. Our products are carefully selected to ensure that you do not encounter problems such as color fading or darkening. However, our products that are exposed to chemicals for a long time may oxidize, which may pose a risk of fading and darkening after a few years. Therefore, we recommend that you store your products in a clean manner. If you encounter any quality problems with our products, please contact us.
You can contact us via our Instagram address by clicking here or our e-mail address by clicking here. We will take the necessary actions as quickly as possible and solve the problem by applying a special inconvenience discount to you.
If your orders are placed on business days, they are usually delivered to our contracted company Sürat Cargo within one business day. An order placed on Monday will reach you within an average of 4 days unless there are any problems.🎁
You can pay with 3D Secure with your credit or debit card or choose the money transfer method. In addition, we refund the fee of 5% or more, which is a commission difference in your money transfer payments, to you, our customers!
All of our products are jewelry decorated with real natural stones!